Product Support Policy
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Product Support Policy

Product help documentation

All Modular InfoTech  Pvt. Ltd. software products include comprehensive help files that you can easily access from within the installed software product.


E-mail

Feel free to e-mail our technical support staff on email address support@modular-infotech.com. Response time will vary based on severity of the problem and weekends or holidays. You can visit our website and fill-in our feedback form with all required details, to get support through email. In such communications mentioning your product serial number, customer name and address is must.


Telephone

Telephone support for installation issues and program errors is available by calling customer support numbers provided as follows:

Now announcing extended customer support hours!

One of our top priorities is to provide our customers with the best support possible. In an effort to better serve you, we are extending our customer support business hours. We now provide telephonic/email support till 8 p.m. IST Monday through Friday and Saturday 9 a.m. to 5 p.m.

You can also send emails 24/7 to support@modular-infotech.com to get automatic reply from our ticketing system. Please do not forget to visit our Video Channel Webpage, User Forum and YouTube Channel to solve your queries


Installation issues and program errors

Support for installation issues and program errors for current products only, is available by phone to registered users of Modular InfoTech products.
Technical support does not provide training.


Products that are discontinued or more than one version old

Modular InfoTech current software products have been optimized for use with the latest hardware technologies. Unfortunately, there are inevitable compatibility issues when some of our earlier or current products are used with newer systems. It is strongly recommended that in order to get the most from your Modular InfoTech product, you upgrade your modular software package to the most current version.