Product Support Policy
All Modular InfoTech Pvt. Ltd. software products include comprehensive help files that you can easily access from within the installed software product.
Feel free to e-mail our technical support staff on email address email@example.com. Response time will vary based on severity of the problem and weekends or holidays. You can visit our website and fill-in our feedback form with all required details, to get support through email. In such communications mentioning your product serial number, customer name and address is must.
Telephone support for installation issues and program errors is available by calling customer support numbers provided as follows:
Now announcing extended customer support hours!
One of our top priorities is to provide our customers with the best support possible. In an effort to better serve you, we are extending our customer support business hours. We now provide telephonic/email support till 8 p.m. IST Monday through Friday and Saturday 9 a.m. to 5 p.m.
You can also send emails 24/7 to firstname.lastname@example.org to get automatic reply from our ticketing system. Please do not forget to visit our Video Channel Webpage, User Forum and YouTube Channel to solve your queries
Support for installation issues and program errors for
current products only, is available by phone to registered users of
Modular InfoTech products.
Technical support does not provide training.
Modular InfoTech current software products have been optimized for use with the latest hardware technologies. Unfortunately, there are inevitable compatibility issues when some of our earlier or current products are used with newer systems. It is strongly recommended that in order to get the most from your Modular InfoTech product, you upgrade your modular software package to the most current version.